• AFTERPAY • FREE SHIPPING on Australian orders over $100 • Handmade processing timeframe is 5-9 business days. • Ready to ship items will ship within 48hours. • Please expect delivery delays with Australia Post due to Restrictions in Victoria

FAQ

Where are you based?

Lollielou is based in Melbourne, Australia.

Do you ship Internationally?

We currently ship worldwide excluding North America.

Restocks? My size is sold out.

As we purchase most of our fabrics through Boutique suppliers pre orders we usually cannot restock our designs. This means our fabrics are unique and limited.

So make sure, especially if your size M, L or XL you don’t wait to place your order as our larger sizes will sell out 1st.

What happens if I buy the wrong size?

Unfortunately we no longer accept exchanges on handmade items. As our accessories are made to order just for your pet, I struggle to resell the returned items.

Please Take extra care when measuring your pets.

See our return policy for how to return your Walk wear for a store credit.

How can my pet become a Lollie-Lou Model?

We hold our searches through our Instagram account every 6 months.

To be able to enter your pet must have their own Instagram account, be active with their followers and love our brand!

Keep an eye out for Model Search announcements.

Can you sponsor my Instagram giveaway?

We can only afford to sponsor a few select giveaways a year. Please don’t be offended if your request is denied.

We will only consider sponsorship if you are a regular customer.

My product was defective on Delivery, what do I do?

First, we are so sorry for the inconvenience. If there is a problem with your order please email me ASAP.

Email: info@lollielou.com

Please contact me within 4 days of Delivery, If your product is defective. We can then exchange or refund the item.

After the 4 days have passed unfortunately your item will not be replaced or refunded.
We do not provide an extended warranty on our products.

We only guarantee that our products are free from defects on delivery.

Our products are made of High quality materials but are not indestructible, please check them prior to each use.

Can I add to my order?

You sure can, as long as it hasn’t shipped already, Shoot us an email and we can help you.

Extra shipping charges may apply as our shipping is calculated on weight.

Can I cancel or change my order?

This depends on how quick you notify me. 

If we have already cut the fabric or started sewing your order, you will not be able to change items or cancel your order. 

For best chance of cancellation please contact me within 24hours.

How long before my order ships?

For handmade items this changes week to week. In busy periods such as Christmas this can reach 2 weeks.

For current processing times, check our website banner.

We take a lot of care in making your accessories, so generally it will take around a week before your order ships.

In stock items ship within 3 business days.

Any Safety Advise?

Our accessories are for fashionistas model shoots not every day wear.

Please always supervise your pets while wearing our products.

Lollie-Lou accepts no responsibility for any damage or harm our products cause through lack or supervision or incorrect use. 

Please always inspect items prior to each use.

 

Do you offer a warranty?

We don’t  offer an extended warranty on our products.

Lollie-lou products are made from high quality and durable materials, however they are not indestructible. We guarantee our accessories and pet products at the time of purchase against  defects. 

Please ensure that you inspect all items for wear prior to use. We are unable to take responsibility for any injury or loss caused by the use or misuse of our products